Online Sales Policy
ONLINE SALES POLICY
Bridal Elegance, Inc. is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we treat you with the same respect and care that we extend to our in-store customers.
Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online Bridal Elegance customer be assured that
• we will fill your order in a timely basis and that your shipment will arrive exactly when & how you expected.
• we will communicate with you personally to review any concerns we may have with your order/shipping information/delivery delays or other concerns.
• we will verify that you have reviewed the size & color and the estimated delivery date of the item you have ordered before your order and payment is processed.
• we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color or size.
• we sill issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this extremely rare occurrence in a timely manner.
No returns or credits will be issued for online purchases for any other reasons other than those indicated above. Our passion is for customer service. We assure you that your experience ordering from us onle can only be surpassed if you come to our store to experience our outstanding customer service in person.
Shopping our Clearance Department gives our onine shoppers incredible savings on gowns that are either no longer available to special order either from the designer or from our ongoing collections and therefore have been reduced for clearance. Please be advised that they may need small detail repair such as beading or trimming. These incredible savings are passed on to you so that we may make room for new products and departments throughout the season.
Please note that the prices that you see on our website reflect the Designer's Suggested Retail Price (MSRP). The designers that we represend do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see alower price on any other website for the exact style from the same deigner than you can KNOW FOR CERTAIN that website is producing and selling COUNTERFEIT dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location. Online purchases are not available for instore services and or alterations. We encourage you to shop in our physical retail salon to receive all of our instore purchase amenities.
We do everything we can to keep the prices on our website accurate and consistend with what the designer is charging for each style at the current time. However, it is possibele that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge. If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website promptly and contact you personally to inform you of the error. We will NOT bill you until you have been informed of the price, Under no circumstance will we honor a price that is found to be incorrect on our website: this would be considereed a breach of our agreement with our designers who do NOT allow their styles to be sold for a price less than their MSRP.
If you have any questions about our Online Sales Policy or your purchase, please contact us druing store hours so that we can address your concerns and answer your questions personally.
Thank you again for shopping with Bridal Elegance, Inc.
We are honored to participate in your special event and be a part of your wonderful memories.